Jackie began her medical career as a family doctor working in a general practice. In 1995, having recovered from a period of mental ill health, she decided to undertake psychiatric specialist training. For the last 15 years she has worked as a Liaison Psychiatrist based at Middlemore Hospital, Auckland.
Jackie has a particular interest in the ways and means by which the lived experience of illness can inform mental health care and service development. In 2016 she completed an autoethnographic PhD thesis that explored how place and places can facilitate processes of healing and recovery. This research and thesis drew explicitly on her experiences both as service user and psychiatrist, serving the purpose of ‘breaking the silence’ that often shrouds the psychiatrist’s personal encounter with mental illness. She continues to explore what her service user experience means and contributes to her identity and work as a psychiatrist.